FAQ

How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items. We also have a bank transfer option which will take longer as we have to wait for the payment to clear, please follow the instructions in the checkout cart.

How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to eWay secure payment gateway where you can enter your details safely. You can also now select if you would like to pay by bank account transfer if you do not have a credit card.

Payment Options - On checkout you can either opt to pay by credit card or bank deposit. Credit card transactions are processed immediately and in most cases your order will be shipped on the same or next working day. If you opt to pay by bank transfer your order will be shipped once the payment clears which generally takes overnight but in some cases (public holidays etc) this may take longer. 

If you forgot to grab the bank details from the checkout please deposit orders into the account below. Please ensure you include your order number (i.e. #1234) as a reference when depositing. Your order number can be found in the order confirmation you receive by email. 

Bank Details: Westpac - 03 0854 0005593-00

How much does shipping cost? - Checkout has all the delivery options currently available including our standard nationwide rate of $4.50, which does not include rural addresses. Rural deliveries come at an extra cost listed currently at 7.90 nationwide. Please email us @ support@unitedsweets.co.nz if you would like to enquire about Saturday or Urgent delivery or International Shipping. Deliveries to Australia are a flat rate of $16.90NZ.

Shipping is always free within New Zealand on any order that comes to a total of $49.90+

I'm after a certain product can you order it in for me? - We might already have a product you're interested in coming so please contact us and we'll see if we can help you out! Otherwise use our fb page: http://www.facebook.com/unitedsweets. to stay up to date or make any suggestions, The more support a product has, the harder we try to get it in.

What if my order is wrong, lost or damaged? - We will always do our best to make sure our customers are happy. Please see check out our Terms page or contact us to discuss any problems directly, please email us @ support@unitedsweets.co.nz - We treat every enquiry different, depending on the situation. 

I have a food allergy, how do I find out the ingredients in one of your products sold? - If a product is listed on the website as Nut Free, Gluten Free, Caffeine Free, Sugar Free, Diary Free, Gelatin Free or Fat Free, it is because it is on the outside packaging of the product itself. Please contact us for specific product information if it is not listed and we will try to help. Currently we do not have the information for all products, but are hoping to have it in the future. We would suggest searching the internet if you are unsure about a product before you buy and more importantly, before consuming.

How long will my order take to arrive? - Orders will arrive between 1- 5 days depending on the delivery option you choose and the day your ordered. (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will arrive Monday.) To have the best possible chance of getting your parcel overnight please have your order in before 2pm daily, so it can make the last courier pick up for the day, which is at 4pm. We try our very best, working late and past our normal operation hours to get all packages sent off asap. Please check your track and trace first and give your parcel 5 days before contacting us about your order. (In case it was made on a Thursday but doesn't arrive until the Monday or Tuesday if in a rural area.) Rural packages usually take 1 extra day. To see our shipping rates and options please go here.

A product is 'Currently Out of Stock' or Disappeared from the site. How long until it's available again? - Most items will be back in stock within two weeks others could be up to a month or 2 depending on the date of the next shipment. But they could also be able to be put back into stock immediately. If you are after something in particular, please contact us straight away by emailing @ support@unitedsweets.co.nz or for the quickest response, please Facebook message us @ www.facebook.com/unitedsweets :)

What's the difference between an 'expiration date' and a 'best before date? - An 'expiration date' is the date after which the product is of no use, whereas the 'best before date' indicates the date before the product gives its original flavour. Therefore it is still safe to consume products after this 'best before' date.

Our Policy on Best Before Dates - We stock short shelf life items - the dates are always listed so please check before you buy. Some items may include, but are not limited to: Hostess Twinkies, HoHos, Zingers, Cupcakes, Snoballs and Ding Dongs, certain flavours of chips and other products. Once you buy them, they are not returnable, since the information is in the products description for you to see. This is why the choice is yours if you want them. Best by dates are put on by the manufacturers to advise you that the product is still good, but quality may decline. So please think about it before you buy if you are unsure, we want your buying experience to be a good one! For those of you who love a great deal check out our dated but still delicious items here.

Do you wholesale? No sorry, we do not currently wholesale.

My question isn't answered here, what should I do now? - Contact us, we'd love to help you out. 

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